- Identity data (such as name, job title, company)
- Contact data (such as email address and phone number)
- Communications content submitted via contact forms
- Support-related data, including call recordings and call metadata
- IP address
- Browser type and version
- Device identifiers
- Pages visited and time spent on pages
- Referring URLs and clickstream data
- To respond to enquiries and provide services
- To operate, maintain, and improve our website
- To monitor and improve customer service quality
- For staff training and performance monitoring
- For dispute handling and internal reviews
- To comply with legal and regulatory obligations
- Quality assurance
- Training and performance monitoring
- Dispute handling and internal investigations
- Your email address
- Your name (if provided)
- Subscription preferences
- Information about how you interact with our emails, such as open and click activity
- Send newsletters, updates, and other relevant communications
- Improve the relevance and quality of our email content
- Monitor and analyse the performance of our email campaigns
- Number of visitors
- Pages visited and time spent on each page
- Traffic sources
- Consent – where you have given clear permission
- Contractual necessity – where processing is required to provide services
- Legal obligation – where required by law
- Legitimate interests – where processing is necessary for our business interests and does not override your rights
- Trusted service providers who support our website and services
- Professional advisers such as legal or accounting services
- Regulatory or law enforcement authorities where required by law
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with the UK Information Commissioner’s Office (ICO)
Last Updated: 18th January 2026
Obseq (“we”, “us”, “our”, “Obseq”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website www.obseq.co.uk (the “Site”), contact us, or otherwise interact with us.
By using our Site or providing us with your information, you agree to the collection and use of your personal data in accordance with this policy.
1. Who We Are
Controller: Obseq (Sole Trader)
Email: [email protected]
Phone: +44 121 630 6880
Obseq is the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Personal Data We Collect
a) Data You Provide Voluntarily
b) Technical & Usage Data
When you use our Site, we may automatically collect:
3. How We Use Your Information
We use your personal data for the following purposes:
Call Recording
Calls to our sole trader organisation may be recorded or monitored for:
Call recordings may include the content of calls and related metadata such as date, time, and duration. You will be informed at the start of a call if recording is taking place. If you do not wish to be recorded, you may notify us and alternative arrangements will be considered where possible. Recordings are deleted after 30 days.
Email Marketing & Subscriptions
We use Mailchimp, a third-party email marketing platform, to manage our email subscription lists and send email communications for marketing purposes.
What Data We Collect
When you subscribe to our mailing list, we may collect:
How We Use This Data
We use this information to:
Legal Basis
Email marketing communications are sent only where you have provided explicit consent by subscribing. You may withdraw your consent at any time.
Mailchimp as a Data Processor
Mailchimp acts as a data processor on our behalf. Your personal data is stored and processed by Mailchimp and may be transferred outside the UK. Where such transfers occur, appropriate safeguards are in place in accordance with UK data protection laws.
Unsubscribing
You can unsubscribe from our emails at any time by clicking the unsubscribe link included in every marketing email or by contacting us at [email protected].
Once you have unsubscribed, your personal data will no longer be used for marketing purposes.
4. Cookies and Similar Technologies
We use cookies and similar technologies to enhance your browsing experience and analyse website usage.
Google Analytics
Our Site uses Google Analytics, a web analytics service provided by Google, to help us understand how visitors interact with the Site.
Google Analytics uses cookies to collect information such as:
This information is used to compile reports on website activity and improve site functionality. Data collected may be transferred to and processed by Google on servers outside the UK. Appropriate safeguards are in place to protect such transfers.
You can opt out of Google Analytics by adjusting your browser settings or by using the Google Analytics Opt-out Browser Add-on. For more information on how Google uses data, please refer to Google’s Privacy Policy.
5. Contact Forms and reCAPTCHA
Contact Forms
When you submit a contact form, we collect the information you provide (such as name, email address, phone number, and message content) in order to respond to your enquiry. We also collect technical information such as your IP address, to help prevent misuse.
Google reCAPTCHA
We use Google reCAPTCHA on our contact forms to protect against spam and abuse. reCAPTCHA analyses user interactions and device information (including IP address and browser characteristics) to determine whether a user is human.
The use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.
6. Legal Basis for Processing
We process personal data under one or more of the following lawful bases:
7. Sharing Your Information
We may share your personal data with:
We do not sell or rent your personal data to third parties for marketing purposes.
8. International Data Transfers
Some third-party services we use may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
9. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to meet legal or regulatory requirements.
10. Your Rights
Under UK data protection law, you have the right to:
To exercise your rights, please contact us at [email protected].
11. Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. While we strive to protect your information, no method of transmission over the internet is completely secure.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
13. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Email: [email protected]
Phone: +44 121 630 6880